All orders received before 7AM are shipped the same day. Orders received after 7AM are shipped the next business day.
Orders are shipped Australia wide via Australia Post or Courier depending on products ordered and shipping distance. All orders are packed in a firm carton suitable for postage.
You will be contacted by our office with confirmation of details for your delivery.
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
As our products are food items, we're unable to accept returns for change of mind. We encourage you to review product descriptions carefully before purchasing.
If your order arrives damaged or there is an issue with your product, please contact us within 7 days of delivery with your order number, a description of the issue, and photos of the damaged item and packaging. We'll arrange a replacement or refund at our discretion.
If you receive the wrong item, please contact us within 7 days of delivery and we'll make it right promptly.
Due to the nature of food products, we cannot accept returns on perishable items unless they arrive damaged or faulty.
All returns need to be authorised by Nicerteas before you ship them. Please email us or use the contact form on our website. We aim to respond within 1 business day.
Approved refunds will be processed to your original payment method within 5–10 business days.
We introduce specialist and exclusive items to the gourmet food retail market both directly and online that are unique and showcase the fantastic gourmet food producers that call Australia home.
We want our love for Australian gourmet food to be enjoyed by all and not just those who have access to our gourmet food wholesale customers. With our online retail store we want great gourmet food to be made available to those in regional Australia.
